Privacy Policy
1. Privacy at a Glance
General Notes
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can personally identify you. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.
Data Collection on this Website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the section "Note on the Responsible Party" in this privacy policy.
How do we collect your data?
Your data is collected when you communicate it to us. This can be, for example, data that you enter in a contact form. Other data is collected automatically or after your consent when you visit the website by our IT systems. These are mainly technical data (e.g., internet browser, operating system, or time of page view). The collection of this data occurs automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior. If contracts are concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other requests.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time, free of charge. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time regarding this and other questions about data protection. Analysis tools and third-party tools When you visit this website, your surfing behavior may be statistically evaluated. This is done primarily with so-called analysis programs. Detailed information about these analysis programs can be found in the following privacy policy.
2. Hosting
We host the content of our website with the following provider:
Vercel
The provider is Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA (hereinafter referred to as Vercel). When you visit our website, Vercel collects various log files, including your IP addresses. Vercel is a tool for creating and hosting websites/web applications. Vercel stores cookies or other recognition technologies that are necessary for the display of the page, to provide certain website functions, and to ensure security (necessary cookies). For details, please refer to Vercel's privacy policy: https://vercel.com/legal/privacy-policy.
The use of Vercel is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.
The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://vercel.com/changelog/vercel-is-now-certified-under-the-eu-us-data-privacy-framework-dpf. The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participantdetail?contact=true&id=a2zt0000000TT9jAAG&status=Active.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this party processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Supabase
For the provision and management of our database, we use the service Supabase, offered by Supabase Inc., 970 Toa Payoh North, #07-04, Singapore 318992. Supabase provides us with a backend platform that enables, among other things, the storage and processing of user data.
The processing of data via Supabase is based on Art. 6 para. 1 lit. f GDPR (legitimate interest) or Art. 6 para. 1 lit. b GDPR (contract fulfillment), insofar as the processing is necessary for the provision of our contractual services. Supabase processes data exclusively on our behalf and according to our instructions within the framework of a data processing agreement pursuant to Art. 28 GDPR.
The data may be stored on servers outside the EU. In this case, Supabase ensures through appropriate guarantees (e.g., EU standard contractual clauses) that an adequate level of data protection is maintained. Whenever possible, we store the data on servers within the European Union. For more information about data protection at Supabase, please visit: https://supabase.com/privacy
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this party processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Forward Email
For the provision and forwarding of our email communication, we use the services of Forward Email, LLC, 16192 Coastal Hwy Lewes, DE 19958, United States of America (https://forwardemail.net). Forward Email provides the technical infrastructure through which incoming emails are processed and forwarded to our internal mail servers or recipient addresses. The personal data collected on this website is stored on the servers of the host(s). This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
In the course of email processing, personal data may pass through Forward Email’s servers. This includes, in particular, sender and recipient addresses, content data, metadata, communication data, and, if necessary, attachments, insofar as they are technically required for forwarding.
Processing is carried out solely on our behalf based on a data processing agreement in accordance with Art. 28 GDPR. The legal basis for processing is Art. 6(1)(f) GDPR (legitimate interest in a secure and reliable email infrastructure) and – if required for contractual relationships – Art. 6(1)(b) GDPR.
Since Forward Email operates servers in the USA, the transfer of personal data to a third country takes place. The transfer is based on Art. 46 GDPR (standard contractual clauses) as well as additional technical measures, in particular encrypted transmission.
Further information on data protection at Forward Email can be found at: https://forwardemail.net/en/privacy
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this party processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
3. General Notes and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data that can personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens. We would like to point out that data transmission on the Internet (e.g., when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
Note on the responsible party
The responsible party for data processing on this website is:
Benjamin Wagner
An den Kasernen 25
68167 Mannheim
Germany
E-Mail: mail@customermates.com
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, e-mail addresses, etc.).
Storage duration
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons no longer apply.
General notes on the legal basis of data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to the access to information in your terminal device (e.g., via device fingerprinting), the data processing is additionally carried out on the basis of § 25 para. 1 TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. The data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.
Recipients of personal data
As part of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the disclosure, or if another legal basis permits the disclosure of data. When using data processors, we only pass on our customers' personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent that you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)
IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work, or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Information, correction, and deletion
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient, and the purpose of data processing at any time, and if applicable, a right to correction or deletion of this data. For this purpose and for further questions on the subject of personal data, you can contact us at any time. Right to restriction of processing You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time.
The right to restriction of processing exists in the following cases
If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of deletion. If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your and our interests. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data. If you have restricted the processing of your personal data, this data may - apart from being stored - only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a member state.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If there is an obligation to provide us with your payment data (e.g., account number for direct debit) after the conclusion of a paid contract, this data is required for payment processing. Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. With encrypted communication, your payment data that you transmit to us cannot be read by third parties.
Objection to advertising e-mails
The use of contact data published within the framework of the imprint obligation for the transmission of advertising and information materials not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.
4. Data Collection on this Website
Cookies
Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or an automatic deletion is carried out by your web browser. Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites (e.g., cookies for handling payment services). Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.
Cookies that are necessary for the electronic communication process, for the provision of certain functions you have requested (e.g., for the shopping cart function), or for the optimization of the website (e.g., cookies for measuring web traffic) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited. Which cookies and services are used on this website can be found in this privacy policy.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
A merge of this data with other data sources will not be done. The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - for this purpose, the server log files must be collected.
Contact form
If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.
Request by e-mail, telephone, or fax
If you contact us by e-mail, telephone, or fax, your request, including all resulting personal data (name, request), will be stored and processed by us for the purpose of processing your request. We do not share this data without your consent. The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions - in particular legal retention periods - remain unaffected.
Calendly
On our website, you have the opportunity to schedule appointments with us. For appointment booking, we use the tool "Calendly". The provider is Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA (hereinafter "Calendly"). For the purpose of appointment booking, you enter the requested data and the desired appointment time in the provided form. The entered data will be used for planning, conducting, and possibly for the follow-up of the appointment. The appointment data is stored for us on the servers of Calendly, whose privacy policy you can view here: https://calendly.com/privacy. The data you enter will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies. Mandatory legal provisions - in particular retention periods - remain unaffected. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the simplest possible appointment scheduling with interested parties and customers. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://calendly.com/pages/dpa.
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/participant/6050.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this party processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Registration on this website
You can register on this website to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.
For important changes, such as the scope of the offer or technically necessary changes, we use the e-mail address provided during registration to inform you in this way. The processing of the data entered during registration is based on the purpose of carrying out the user relationship established by the registration and, if applicable, for the initiation of further contracts (Art. 6 para. 1 lit. b GDPR). The data collected during registration will be stored by us as long as you are registered on this website and will then be deleted. Legal retention periods remain unaffected.
Registration with Google
Instead of registering directly on this website, you can register with Google. The provider of this service is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. To register with Google, you only need to enter your Google name and password. Google will identify you and confirm your identity to our website. When you register with Google, we may be able to use certain information from your account to complete your profile with us. Whether and what information this is, you decide in the context of your Google security settings, which you can find here: https://myaccount.google.com/security and https://myaccount.google.com/permissions. The data processing associated with Google registration is based on our legitimate interest in making the registration process as simple as possible for our users (Art. 6 para. 1 lit. f GDPR). Since the use of the registration function is voluntary and users can decide for themselves about the respective access options, no opposing overriding rights of the data subjects are apparent.
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Registration with Microsoft
Instead of registering directly on this website, you can register with Microsoft. The provider of this service is Microsoft Ireland Operations Limited ("Microsoft"), One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. To register with Microsoft, you only need to enter your Microsoft username and password. Microsoft will identify you and confirm your identity to our website. When you register with Microsoft, we may be able to use certain information from your Microsoft account to complete your profile with us. Whether and what information this is, you decide in the context of your Microsoft security settings, which you can find here: https://account.microsoft.com/security and https://account.microsoft.com/privacy
The data processing associated with Microsoft registration is based on our legitimate interest in making the registration process as simple as possible for our users (Art. 6 para. 1 lit. f GDPR). Since the use of the registration function is voluntary and users can decide for themselves about the respective access options, no opposing overriding rights of the data subjects are apparent.
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/participant/2680
5. Analysis Tools and Advertising
Google Ads
The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g., location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively, for example by analyzing which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks.
The use of this service is based on your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. The consent can be revoked at any time. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
6. Digital Platform and Payment Providers
Processing of customer and contract data
We collect, process, and use personal customer and contract data for the establishment, content design, and modification of our contractual relationships. We collect, process, and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6 para. 1 lit. b GDPR.
The collected customer data will be deleted after completion of the order or termination of the business relationship and expiration of any existing legal retention periods. Legal retention periods remain unaffected. Data transfer upon conclusion of contract for services and digital content We transfer personal data to third parties only if this is necessary in the context of contract processing, for example, to the credit institution commissioned with payment processing.
A further transfer of data does not take place or only if you have expressly consented to the transfer. Your data will not be passed on to third parties without express consent, for example for advertising purposes. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
Payment services
We integrate payment services from third-party companies on our website. When you make a purchase from us, your payment data (e.g., name, payment amount, bank account details, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contract and data protection provisions of the respective providers apply. The use of payment service providers is based on Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consents can be revoked at any time for the future. We use the following payment services / payment service providers within the framework of this website: Stripe The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation. For details, please refer to Stripe's privacy policy at the following link: https://stripe.com/de/privacy.
7. Newsletter
Newsletter data
If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. Further data is not collected or is collected only on a voluntary basis. For the processing of the newsletter, we use newsletter service providers, which are described below.
Resend
This website uses the services of Resend to send newsletters. The provider is Plus Five Five, Inc. (operating as Resend), 2261 Market Street #5039, San Francisco, CA 94114, USA.
If you enter data for the purpose of subscribing to the newsletter (e.g., your email address), it will be processed on Resend’s servers in the USA. Processing is based on your consent (Art. 6(1)(a) GDPR). You can withdraw this consent at any time by unsubscribing from the newsletter; any processing that has already occurred will remain unaffected.
We do not use open tracking with Resend. Only click tracking is performed, which records whether links contained in newsletters were clicked. This serves the technical provision of newsletter content and the improvement of our offering. If you do not want your clicks to be tracked, you must unsubscribe from the newsletter.
After unsubscribing, your data will be removed from the active mailing list. Your email address may then be stored in a blacklist to prevent future mailings. This storage is solely for this purpose and is based on our legitimate interest under Art. 6(1)(f) GDPR. You may object to this storage if your interests outweigh our legitimate interest.
The transfer of personal data to the USA is carried out based on the Standard Contractual Clauses (SCC) according to Resend’s Data Processing Addendum (DPA). Resend is also certified under the EU-US Data Privacy Framework (DPF), ensuring an adequate level of data protection. Further information can be found in Resend’s privacy policy and DPA.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that this party processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Newsletter dispatch to existing customers
If you have ordered goods or services from us and provided your e-mail address, this e-mail address may subsequently be used by us to send a newsletter. In such a case, the newsletter will only send direct advertising for our own similar goods or services. The sending of this newsletter can be cancelled by you at any time. For this purpose, you will find a corresponding link in each newsletter. The legal basis for sending the newsletter is in this case Art. 6 para. 1 lit. f GDPR in conjunction with § 7 para. 3 UWG. After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us in a blacklist to prevent future mailings to you. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
8. Audio and Video Conferences
Data processing
We use online conference tools, among other things, for communication with our customers. The individual tools we use are listed below. If you communicate with us by video or audio conference via the Internet, your personal data will be collected and processed by us and the provider of the respective conference tool. The conference tools collect all data that you provide/use for the use of the tools (e-mail address and/or your telephone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants, and other "context information" in connection with the communication process (metadata). Furthermore, the provider of the tool processes all technical data that is necessary for the handling of the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.
If content is exchanged, uploaded, or otherwise made available within the tool, it is also stored on the servers of the tool providers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during the use of the service. Please note that we do not have full influence on the data processing operations of the tools used. Our options are largely determined by the company policy of the respective provider. Further information on data processing by the conference tools can be found in the privacy policies of the respective tools used, which we have listed below this text.
Purpose and legal basis
The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 lit. b GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). If consent has been requested, the use of the tools in question is based on this consent; the consent can be revoked at any time with effect for the future.
Storage duration
The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected. We have no influence on the storage duration of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly. Conference tools used We use the following conference tools:
Zoom
We use Zoom. The provider of this service is Zoom Communications Inc., San Jose, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. For details on data processing, please refer to Zoom's privacy policy: https://explore.zoom.us/de/privacy/. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://explore.zoom.us/de/privacy/.
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/participant/5728.
9. Other
Integration of flags via https://flagcdn.com/
Our website uses the service https://flagcdn.com/, offered by https://flagpedia.net/, to display national flags on our homepage. This service is provided via the Cloudflare Content Delivery Network (CDN). When a page with embedded flags is accessed, a connection is established to Cloudflare’s servers. This technically routes the information transfer between your browser and our website through Cloudflare’s network. This enables Cloudflare to analyze the traffic between your browser and our website and to act as a filter between our servers and potentially malicious traffic from the internet. In doing so, Cloudflare may also use cookies or other technologies to recognize internet users, but only for the purpose described here. The use of Flagcdn.com, and consequently Cloudflare, is based on our legitimate interest in providing our online offering in the most clear, appealing, error-free, and functional way possible (Art. 6 para. 1 lit. f GDPR). Data transmission to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://www.cloudflare.com/privacypolicy/.
Further information on security and data protection at Cloudflare can be found here: https://www.cloudflare.com/privacypolicy/.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Any company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000GnZKAA0&status=Active.
Error Logging with Sentry
We use Sentry, a service for capturing and analyzing errors in our application, to improve the stability, security, and performance of our offerings. Technical data is collected, such as error messages, stack traces, and metadata about the operating system, browser, and device. Sentry provides the ability to automatically filter personally identifiable information (PII) (“PII Scrubbing”). We actively use this feature, ensuring that sensitive information, such as IP addresses or other personal data, is not stored.
Legal Basis: The processing is based on our legitimate interest under Art. 6(1)(f) GDPR, namely error diagnosis and improvement of our services.
Retention Period: By default, error events in Sentry are retained for 90 days. After this period, individual events are deleted, and inactive aggregated issues are removed.
Security: All data transmissions to Sentry are encrypted (TLS), and data at rest is encrypted using AES‑256. Additionally, sensitive fields can be encrypted separately.
Data Deletion: You can trigger the deletion of specific events via the Sentry API or the web interface. As the data controller, we also delete error data once it is no longer needed for troubleshooting or when Sentry’s retention period has been exceeded.
Data Subject Rights: You have the right to access, rectify, delete, restrict processing, data portability, and to object to processing.
Data Processing in Third Countries: Sentry is a U.S.-based company. We have concluded a Data Processing Addendum (DPA) in accordance with the GDPR.
Further Information: Details on data processing by Sentry can be found in the Sentry Privacy Policy (https://sentry.io/privacy/) and in the Data Processing Addendum (https://sentry.io/legal/dpa/5.0.0/).
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the U.S. that ensures compliance with European data protection standards for data processing in the U.S. Any company certified under the DPF commits to adhering to these privacy standards.