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✓ No credit card required ✓ First two weeks free
Pipedrive is an established, sales-focused CRM with strong visual pipeline management and extensive features for sales teams. Its strength lies in mature sales pipeline visualization, but it requires a steep learning curve and higher investment. Customermates, on the other hand, focuses on immediate onboarding, full flexibility without artificial limits, and transparent, low costs – ideal for teams that want to be productive without a training period.
Customermates enables instant start: set up and ready to use in two minutes. The interface is intuitively designed – no training required, work directly with real data.
With Pipedrive, it's different. While the platform is considered user-friendly compared to enterprise CRMs, onboarding still requires several hours to days. Users report a steep learning curve and an unintuitive interface. The system is heavily oriented toward sales pipelines – those who deviate from this must adapt.
The price difference is substantial. Customermates costs €12 per user – no pricing tiers, no hidden limits. Pipedrive starts at €14 per user in the cheapest plan (Lite, annual payment), but quickly rises to €24 (Growth), €49 (Premium), or even €79 (Ultimate) with annual payment. With monthly payment, prices are 30-70% higher. Additionally, it's not possible to use different subscription types, so costs for 5 users quickly reach €245 per month.
On top of that, Pipedrive has paid add-ons: LeadBooster (from €32.50/month), Web Visitors (€49-299/month), Campaigns (from €16/month), and Projects (€6.70 per user/month). These additional costs add up quickly.
Customermates: Unlimited entries, unlimited custom fields. No artificial barriers.
Pipedrive: Strict limits depending on plan:
Custom fields are also limited based on plan, with exact numbers varying. Formula fields are limited to 10 per account and only available in Premium plans. Those who grow must inevitably upgrade – and that can get expensive.
Both systems offer core features: deals, pipelines, contacts, email integration, task management. Pipedrive excels with mature visual pipeline representation and specialized sales features like Sales Assistant (AI) and Revenue Forecasting – though only from the more expensive plans.
The crucial difference: Pipedrive is heavily tailored to the classic sales process. Those who deviate from this encounter obstacles. Customermates is more flexible and adapts to various workflow requirements without forcing users to adapt to rigid structures.
Automations are only available in Pipedrive from the Advanced plan (€24), while in Customermates they're included from the start.
Customermates hosts exclusively in the EU and Germany, offering full GDPR compliance with complete data control.
Pipedrive is GDPR-compliant but hosts in both the EU (Frankfurt, Dublin) and the USA (AWS). EU customers do have contracts with the EU entity in Estonia, but Pipedrive uses US-based sub-processors. Data can be transferred between regions. For companies with strict data protection requirements and the desire for exclusive EU hosting, this is a critical point.
Both support API access, n8n integration, and automations. Pipedrive offers over 500 integrations in its marketplace and is very well connected. However, many automation features are plan-dependent and sometimes complex to set up.
Customermates focuses on simple, clear processes with direct access to all features without pricing barriers.
Pipedrive is suitable for:
Customermates is suitable for:
Start with Customermates today and benefit from a CRM for small businesses that adapts to your needs.
✓ No credit card required ✓ First two weeks free